By making an appointment with us you will be entering into a service contract. All appointments made are bound by this booking policy and by making an appointment with us you are agreeing to these terms & conditions.
1.0 - Appointments & Booking Fees
1.1 - All tattoo appointments require a booking fee (deposit) to secure the appointment. The booking fee will vary upon the length of the session booked but is usually 50% of the total price quoted.
1.2 - The booking fee (deposit) is not an extra charge and is included in the total price of your tattoo.
1.3 - All booking fees (deposits) are non refundable under any circumstances outside of your existing Consumer Contract Rights.
1.4 - Failure to pay the booking fee (deposit) by the requested date will result in your appointment being cancelled without notice or contact from us.
1.5 - If you have multiple appointments booked your booking fee (deposit) will be held as payment towards the last session you have booked. You must pay in full on the day for each appointment that you have prior to your last appointment.
1.6 - If you need to use your booking fee (deposit) before the last appointment, any other appointments you have booked will be cancelled.
1.7 - Booking fees (deposits) cannot be transferred to another client and can only be used by the original client who the appointment was made for.
1.8 - Booking fees (deposits) can not be transferred between staff members.
2.0 - Tattoo Pricing
2.1 - Pricing will vary depending on the artist, design, time needed etc. Some of our artists charge hourly. Some quote set prices by piece, not based upon time. Prices are not up for negotiation.
2.3 - Prices quoted are only guaranteed once the booking fee (deposit) has been paid. Prices may be subject to change if an appointment is not made within seven days of receiving a quote.
2.5 - For tattoos that require multiple appointments the quoted price will only be valid for the amount of appointments booked. If you require further appointments at a later date you will be charged the artist's current rate. Prices are subject to change and are usually reviewed every January.
2.6 - If you book in for a one off piece then decide to extend into a larger tattoo (i.e. a sleeve) at a later date you will be charged the current rate at the time of making the new appointments. Prices are subject to change and are usually reviewed every January.
2.8 - If you change the design and/or size of the tattoo booked then your quote will no longer be valid. In this circumstance you will be given a revised quote based upon the new design and/or size requested. This may also mean you need to pay a larger booking fee (deposit) depending on the new quote.
2.9 - You will be charged in full for your tattoo if you 'tap out' of the session before the tattoo is finished/before the amount of time you booked is complete (i.e - If you book a 6 hour session and can only sit for 3 hours you will still be charged for 6 hours on the day). You will also incur extra charges to get the tattoo finished in another session. Please make sure you only book in for the amount of time you think you can handle.
2.10 - You will be charged the artists hourly rate/quoted price, starting at your scheduled appointment time for all tattooing and tattooing related services, including but not limited to:
* Time used to edit or resize the tattoo design if needed.
* Time used to apply tattoo stencils to the body.
* Time used to assemble tattoo equipment, opening sterile items in front of the client, replenishing necessary supplies during the tattoo session.
* Lateness on the clients part for any reason.
3.0 - Rescheduling your appointment
3.1 - We require 72 hours notice to reschedule your appointment. Failure to give at least 72 hours notice will result in you losing your booking fee (deposit).
3.2 - You can reschedule your appointment once. If you wish to reschedule again your booking fee (deposit) will be forfeited and we will require a new booking fee (deposit) to book any new appointments.
3.3 - If you reschedule your appointment please bare in mind that you may have to wait a period of months before your artist has an available date. You will also need to wait until they open their diary for bookings again if it is currently closed at the time of rescheduling.
3.4 - If you cannot get your tattoo due to medical reasons i.e. You find out you are pregnant, you are diagnosed with an illness, or have an accident etc that means you are unable to be tattooed we can put your booking fee (deposit) on hold. This will be held for 12 months ready for when you are able to rebook. Failure to provide 72 hours notice may result in your booking fee (deposit) being forfeited. Each individual circumstance will be decided upon on a case by case basis.
3.5 - If you fail to turn up on the day of your appointment (a 'no show') or cancel with less than 72 hours notice you will lose your booking fee (deposit). You may be required to pay in full for any future appointments. If you are required to pay in full and then fail to turn up for the appointment the full amount will be non refundable.
4.0 - Arriving late to an appointment
4.1 - You must contact us as soon as possible if you know you are going to be late. This must be via calling 01424 552323 or social media messaging. Contact via email is not acceptable as it is not monitored frequently enough.
4.2 - We reserve the right to cancel your appointment if you arrive late. We work on a schedule and will not allow other clients appointments to be affected.
4.3 - In the event of your appointment being cancelled due to your late arrival your booking fee (deposit) will be non refundable.
4.4 - If you have a full day appointment booked you will still be able to be tattooed (in most circumstances, design dependant) however you will be charged in full from the start of your scheduled appointment time, not from the time you arrive at the studio.
4.5 - The studio/artist reserves the right to reschedule your appointment at any time. This would only be implemented for appropriate reasons eg: Client lateness, staff illness, staff unable to get to work etc.
5.0 - Cancelling your appointment
5.1 - If you booked your appointment via the internet or over the phone, under the Consumer Contracts Rights you, as a consumer have 14 days from the date of making an appointment in which you have the right to cancel for any reason and get a refund on your booking fee (deposit).
5.2 - If the appointment takes place within the 14 days the right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses.
5.3 - If you request a service that starts straightaway, in this instance you will still have the right to cancel, but you must pay for the value of the service that is provided up to the point you cancel (Admin work and designing time etc).
5.4 - Your notice of cancellation must reach us within the 14 day period, please allow sufficient time if you are cancelling via post.
5.5 - If you wish to cancel your appointment after the 14 day period has elapsed you will lose your booking fee (deposit) as it is non refundable after this time.
5.6 - If you wish to cancel please feel free to use this form:
* Delete as appropriate.
Stacey Fitchett*/Alex Cooke*
Toxic Tattoo, 59 Bohemia Road, St Leonards on Sea, East Sussex, TN37 6RE.
I hereby give notice that I want to cancel my/our contract for the supply of the following service - Tattoo appointment.
Booked on: (insert booking date)
Appointment date: (insert appointment date)
Name of consumer:
Address of consumer:
Signature of consumer: (only if this form is notified on paper),
You can either -
Email it to us at: email@example.com
Post it to us at: (Your artist's name), Toxic Tattoo, 59 Bohemia Road, St Leonards on Sea, East Sussex, TN37 6RE.
Or you can call us on: 01424 552323.
5.7 - If you booked online or over the phone and decide to cancel your booking within the 14 day period you will be charged a £25 admin fee for the time used to create and cancel your booking, including but not limited to:
* Discussing your tattoo online, over the phone or in person.
* Time taken to get quotes etc from the artist.
* Booking you into the diary.
* Sending pre booking email.
* Arranging deposit payment.
* Sending booking confirmation email.
* Processing the requested cancellation.
This will be automatically deducted from your booking fee (deposit) prior to processing your refund.
5.8 - You may also incur drawing fees if the artist has already began working on your design. This will be in addition to the admin fees in 5.7.
5.9 - Cancellations made by you due to your appointment being affected by lockdown (studio closure only) will incur the same admin fee as mentioned in 5.7.
5.10 - If you booked your appointment in person, in our studio then you do not have the right to cancel with a refund. Your booking fee (deposit) is non refundable.
6.0 - Contract lengths
6.1 - Your contract with us will end on the date of your appointment once the service has been completed.
6.2 - If you have multiple appointments booked your contract will be a rolling contract until your final appointment takes place, at which time the contract will end.
6.3 - You can end your contract with us at anytime if you wish to do so by cancelling your appointment.
7.0 - Designing
7.1 - Designs are included in the total price and the artist will make one small change to the design for free if need be provided that the tattoo appointment goes ahead. If the appointment is cancelled you will be charged for any drawing services already provided by your artist if they have already started your design.
7.2 - If you want further changes made you will start to incur drawing fees which will be added onto the total price of your tattoo. Drawing time for extra changes is charged at £15 per 15 minutes of the artists time. Please be as clear as possible about your idea when booking to minimise changes and cost.
7.3 - A complete change of the design or major changes to the design less than 7 days before your appointment date will incur fees for the drawing time of the first design and possibly require rebooking of the appointment. Please make sure you are 100% sure what you want done before booking an appointment with us.
7.4 - Our artists will not copy someone else's tattoo as we are a custom studio and design everything individually for each client where possible. They will try their best to keep as close to your original idea as possible but please understand it will not look exactly the same as the tattoo photo you used as reference so please bare this in mind when booking.
7.5 - Designs are sent to you the night before your appointment for approval. They will not be sent any earlier than this.
8.0 - Aftercare
8.1 - When you leave the studio aftercare is your responsibility. Please follow the aftercare advice given to you properly. Failure to follow the advice carefully could result in a badly healed tattoo and you will be liable to pay for it to be redone at the artists current rate.
8.2 - Touch up appointments have a £20 charge to cover supply costs and must be done within 3 months of the original tattoo date (If we are unable to fit you in our diaries during that time we will honour the £20 at a later date when we have availability, however if we offer dates within the 3 months and you can't do them this is not our fault)
8.3 - Touch ups after the 3 month period will be charged depending how much work needs doing and will be charged at least our minimum appointment fee of £50.
8.4 - If you applied numbing cream before getting your tattoo and you have lost ink during healing you will be charged according to how much work needs redoing and will be charged at least our minimum appointment fee of £50. This is because we do not advise applying numbing cream due to the way it can affect the ink going into the skin. Please bare this in mind before applying numbing to yourself as this will be at your own risk and possible extra cost.
8.5 - Adding to the design/wanting it darker/changed in any way will be classed as a new appointment and does not come under a touch up.
9.0 - Risks of getting tattooed
9.1 - Getting tattooed can have its risks (like any medical procedure) and these are taken at your own risk. Complications can include but are not limited to:
* Allergic reaction
* Eczema/psoriasis flare ups
By booking with us you agree that you understand the risks and will not hold the artist or studio liable for any complications that arise from getting tattooed.
9.2 - Tattoos are permanent (unless you wish to go through the process of laser removal) and should not be entered into lightly. Our artists and studio will not be held liable for any regrets you may have after getting tattooed.
9.3 - Tattoos in certain areas can sometimes affect your ability to get certain jobs, even change the way people react to you eg: hands, fingers, neck, head tattoos. By booking a tattoo in any of these areas the artist and studio will not be held responsible for how this will affect your life.
10.0 - Gift Vouchers
10.1 - Gift vouchers are valid for 12 months from the purchase date.
10.2 - Gift vouchers can be used towards tattoos, piercings & body jewellery.
10.3 - The tattoo/piercing appointment must take place before the expiry date on the gift voucher. No exceptions.
10.4 - It is the voucher holders responsibility to make sure vouchers are used before the expiry date. If booking is left too close to the expiry date to get an appointment the voucher date will not be extended. Please make sure you book well in advance to avoid any expiry date issues.
10.5 - Gift vouchers are non refundable under any circumstances.
10.6 - Gift vouchers will not be extended under any circumstances.
11.0 - Age Restrictions
11.1 - You must be 18 years or older to be tattooed in the UK under the 'Tattooing of Minors Act 1969' - (Chapter 24) - An Act to prohibit the tattooing of persons under the age of eighteen years.
11.2 - By making a tattoo appointment you understand that you must be over 18 years old. Parental consent for minors under 18 years is not legal in the UK and will not be performed at our studio.
11.3 - Please bring I.D with you on the day of your appointment. If we ask you for I.D, regardless of age and you don't have any with you, you will lose your appointment slot and booking fee (deposit).
11.4 - We only accept Valid Passports or a Provisional/Full UK driving licence.
12.0 - Refusal Of Services
12.1 - We have the right to refuse service to anyone at any time.
12.2 - We will not tattoo any offensive designs, including but not limited to:
* Racist designs
* Homophobic designs
* Sexist designs
12.3 - We will only tattoo designs in a different language where the translation can be proven.
12.4 - If you appear to be under the influence of alcohol or drugs we will not tattoo or pierce you. Your booking fee (deposit) will be forfeited if you are turned away for this reason.
12.5 - We will not tolerate rudeness or aggression towards our staff, your appointment will be cancelled, your booking fee (deposit) will be forfeited and you will be asked to leave the studio immediately if you behave in an unacceptable manner.